Cancellations and Refunds Policy

Last Updated: January 2026

1. General Policy

ThinkTube Plus is a digital subscription service that provides immediate access to premium features, AI-powered tools, and enhanced functionality. Due to the digital nature of our service and the immediate access granted upon payment, we maintain a strict no-refund policy.

2. Subscription Cancellation

2.1 Cancelling Your Subscription

You may cancel your recurring subscription at any time through your account settings. Cancellation will prevent future billing cycles, but will not result in a refund for the current billing period.

2.2 Effect of Cancellation

When you cancel your subscription:

• Your subscription will remain active until the end of your current paid period
• You will continue to have access to all Plus features until the expiration date
• No further charges will be made to your payment method
• Your account will automatically revert to the Free tier after expiration

2.3 Immediate Cancellation

If you wish to immediately revoke access to Plus features, you may delete your account. However, this action is irreversible and will result in the permanent loss of all your data, including playlists, progress, and bookmarks.

3. Why No Refunds?

3.1 Digital Nature of Service

Our services provide immediate access to digital assets and AI-powered features. Because resources are consumed instantly upon use and cannot be returned, we cannot offer retroactive refunds. This is standard practice for digital subscription services.

3.2 Immediate Access

Upon payment, you immediately gain access to:

• Unlimited playlist creation
• AI-generated study materials
• Advanced analytics and insights
• Priority support
• All premium features

Since access is granted immediately and cannot be "returned," refunds are not applicable.

3.3 Usage-Based Consumption

Many of our features, such as AI content generation, consume computational resources that cannot be recovered once used. Therefore, refunds cannot be processed based on usage.

4. Subscription Cycles

4.1 Billing Periods

ThinkTube Plus subscriptions are billed in advance for the selected period (monthly or annual). Each billing period is independent, and payment is required for each period.

4.2 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled. You are responsible for cancelling your subscription before the renewal date if you do not wish to continue.

4.3 Failed Payments

If a payment fails, we will attempt to process it again. If payment continues to fail, your subscription will be suspended, and you will lose access to Plus features until payment is successfully processed.

5. Exceptional Circumstances

5.1 Technical Errors

While our general policy is no refunds, we understand that exceptional circumstances may arise. We may consider refund requests in the following situations:

• Double Charging: If you were charged twice for the same subscription period due to a technical error on our part
• Billing Discrepancies: If there is a clear error in billing amounts or charges
• Unauthorized Transactions: If your payment method was used without your authorization

5.2 How to Request a Refund

If you believe you qualify for a refund under exceptional circumstances, please contact our billing support team with:

• Your account email address
• Transaction ID or receipt number
• Detailed explanation of the issue
• Supporting documentation (screenshots, receipts, etc.)

We will review your request within 5-7 business days and respond accordingly.

6. Chargebacks and Disputes

If you initiate a chargeback or dispute a charge with your payment provider without first contacting us, your account may be immediately suspended or terminated. We encourage you to contact us first to resolve any billing issues.

7. Free Trial and Promotional Offers

7.1 Free Trials

If we offer a free trial period:

• You will not be charged during the trial period
• Your subscription will automatically convert to a paid subscription at the end of the trial unless cancelled
• Cancellation during the trial period prevents any charges

7.2 Promotional Pricing

Promotional pricing and discounts are applied at the time of purchase and cannot be retroactively applied to existing subscriptions. Promotional offers are subject to the same no-refund policy.

8. Refund Processing

In the rare event that a refund is approved:

• Refunds will be processed to the original payment method
• Processing time may take 5-10 business days
• Your subscription will be immediately cancelled
• Access to Plus features will be revoked immediately

9. Changes to This Policy

We reserve the right to modify this Cancellations and Refunds Policy at any time. Changes will be effective immediately upon posting. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Information

For billing support, refund requests, or questions about this policy, please contact us at:

Email: help@thinktube.in

Subject Line: "Billing Inquiry" or "Refund Request"

Please include your Transaction ID and Registered Email for faster processing. We aim to respond to all inquiries within 48 hours.

11. Legal Rights

This policy does not affect your statutory rights as a consumer. If you are located in a jurisdiction that provides mandatory refund rights (such as the European Union's 14-day cooling-off period for online purchases), those rights apply regardless of this policy.